PRIVACY POLICY

Desperado Dropouts Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order, contact us, or sign up for marketing.

1. What we collect

We may collect the following personal information:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment details

  • Order history

  • IP address

  • Device, browser and website usage data

  • Any information you provide when contacting us or subscribing to marketing

We do not store your full card details. Payments are processed securely by our payment providers.

2. How we use your information

We use your information to:

  • Process and deliver your orders

  • Send order confirmations, shipping updates and service emails

  • Provide customer support

  • Detect fraud and protect our business

  • Improve our website, products and customer experience

  • Send marketing emails or SMS messages where you have opted in

  • Comply with legal and regulatory obligations

3. Legal bases for processing

Under UK data protection law, we rely on the following legal bases:

  • Contract – where we need your data to process and fulfil your order

  • Legal obligation – where we must keep records or comply with legal requirements

  • Legitimate interests – where we use data to operate, secure and improve our business

  • Consent – where you opt in to marketing communications

You can withdraw your marketing consent at any time.

4. Sharing your information

We only share your personal data where necessary to run our business. This may include:

  • Squarespace, which hosts and powers our online store

  • Payment processors (e.g. Stripe, PayPal, etc.)

  • Delivery and fulfilment providers

  • IT, website, analytics and marketing service providers

  • Professional advisers and legal or regulatory authorities where required

These third parties only receive the information they need to perform their services.

5. International transfers

Because we sell internationally and use third‑party providers, your personal data may be processed outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in line with applicable data protection law.

6. Retention

We keep your personal data only for as long as necessary for the purposes set out in this Policy, including to fulfil orders, handle disputes, maintain business records, and comply with legal, tax and accounting obligations.

7. Your rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Request restriction of processing

  • Object to certain processing

  • Request transfer of your data

  • Withdraw consent for marketing at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO) in the UK

To exercise any of these rights, contact us using the details below.

8. Marketing

If you opt in, we may send you emails or SMS messages about products, drops, promotions and updates. You can unsubscribe at any time by clicking the unsubscribe link in emails, replying STOP to SMS messages, or contacting us directly.

9. Cookies and analytics

Our website may use cookies and similar technologies to keep the site functioning, improve performance, analyse traffic and support marketing. You can manage cookies through your browser settings. Where required, we will ask for your consent before using non‑essential cookies.

10. Security

We take reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure.

11. Third‑party services

Our website may contain links to third‑party websites or services. We are not responsible for their privacy practices and encourage you to read their policies separately.

12. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

13. Contact us

Desperado Dropouts Ltd
Email: desperadodropouts@gmail.com

If you are unhappy with how we handle your personal data, you may also contact the UK Information Commissioner’s Office (ICO) via ico.org.uk.